Best Support for You

Our machines and systems are used successfully all over the world. For many decades. In many large, medium-sized and small production companies in the plastics processing market.

Reliable service from the Pütz Group - practiced worldwide

Intensive training of your specialist personnel in GERMANY during the running-in phase is fundamental to ensuring production operations. We are there for you during the installation and commissioning of new production systems.

1. Support Center: In our ticket system, each request is assigned a unique ticket number. You can use this number to track the status of your request online at any time.
2. Internet-based fault localization within 24 hours together with your technical staff. A stable infrastructure (telephone, internet) at the end customer's plant is required.
3. Deployment of specialized service technicians on site within 48 hours. Availability of appropriate spare parts, visa and vaccinations for the destination country is assumed.
4. In times of Pandemics, we are dependent on the current country-specific travel information and current travel warnings. Please consider the special entry and exit rules.

Our partner companies are also on hand to provide you with timely and local support.